FAQs

We pride ourselves on having a style for everyone, so our bags come in a wide range of sizes. Every product page has a “Size & Materials” section as you scroll down. We also created a “Size Guide”, so you can easily see which size is right for you!

We offer several bags that fit laptops! If you’re viewing a product page, you can find this information in the “What Fits” section as you scroll down the page.

If you’d like to search for a bag that fits a specific laptop size, use the “Features” filter on any product listing page and select your desired device size.

Many of our bags come with interior laptop sleeves built into the design. To browse them, use the “Features” filter on any product listing page and select “Padded Laptop Sleeve” in the dropdown. Our laptop sleeves will accommodate iPads of all sizes.

You can personalize your bag by choosing PERSONALIZE ME on the product page. Our customization tool will popup and guide you through the options available for that specific product.

*Kindly note, not all products on statebags.com are available for personalization. If there is not a personalization button available on the product page, that style is not currently able to be personalized.

Our bags are currently made in China under fair and ethical working conditions.

All of our products are made with non-toxic materials that comply with US testing regulations. Although not fully eco-friendly, it's our company mission to be sustainable by 2025.

We offer a variety of vegan bags. To see if the bag you like is vegan, simply click into your desired product and scroll down to the "Materials" section.

Most of our bags are water resistant, but not completely water-proof. We would not recommend staying outside in heavy rainfall. Our most water resistant bags are our Waterproof, Coated Canvas, and Metallic collections.  

Our product is tested and verified by 3rd party CPSC approved testing facilities as:

• Lead safe
• Cadmium safe
• Nickel Release safe
• PVC safe
• Cadmium safe
• Nickel Release safe
• Free of added formaldehyde
• Free of harmful phthalates
• Free of Azo Dye

We are continually improving and adapting our regulations with each season. We commit to setting appropriate standards as US import guidelines change and we know what to avoid within our product categories.

Currently we do not test for the below components but we are monitoring the need to add these requirements for future seasons:

• BPA/BPS – these chemicals are found mainly in bottles and food packaging, they are not generally tested for backpacks
• Pesticide & Herbicide free – these requirements are for food products and natural materials (linen, leather, cotton, etc). The majority of our fibers are man made.
  

After watching countless kids carrying their possessions in ripped trash bags, Scot and Jacq formed STATE - a company that promises to not only deliver much needed supplies, but to also provide youth with the tools to reach their fullest potential and better their communities. And to always have their backs. Learn more here.

STATE began as a partnership between husband and wife team, Scot and Jacq Tatelman. They created STATE as a for-profit company with a nonprofit pedigree.

These Brooklyn-based social entrepreneurs have eyes trained for style but their hearts have always been with kids growing up in America's most underfunded neighborhoods.

In 2009, they founded Country Roads Foundation - a nonprofit organization that has served thousands of New York City kids through its signature program, Camp Power.

We stand behind the quality of our bags and accessories with a 1-year warranty. This warranty is valid for one year, beginning on the date of purchase from State or one of our authorized retailers. Kindly note, if the product is purchased from an unauthorized or off-price retailer, this will automatically void the warranty.

*Kindly note, STATE does not cover shipping or duty charges associated with international warranty claims.

If you discover a material or manufacturing defect, we will replace or repair the item at our discretion.

Warranty claims must be accompanied by photos of the bag or item and an acceptable proof of purchase. Acceptable proof of purchase can be your STATE order number, an online order confirmation from STATE or another online retailer, physical store receipt, or a banking statement showing the transaction amount and date.

Our warranty does not cover misuse, neglect, accidents, abrasion, color transfer from other materials/garments, solvents, cleaning liquids, or any modification to a State item. Please note that general wear and tear, including but not limited to the reasonable breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranty.

1. Take photographs of the defect, the front of the product, the back of the product, and both sides of the interior tag found in the bottom of the bag.

2. Submit the photos and acceptable proof of purchase to [email protected] with the word “Warranty” in the subject line.

3. We will inspect your photos and confirm if the defect is covered by our warranty. Depending on the severity of the issue, we may provide you with a pre-paid label and ask that you send in your physical bag for assessment.

4. Once you’ve completed the warranty process, we will let you know if your claim has been approved. If approved, a replacement order will be processed. *Kindly note, if we no longer carry the bag or accessory, we will provide you with an alternative style as a replacement or a credit in the form of a digital gift card. This decision will be at our discretion.

All warranty claims are addressed as promptly as possible, with most claims completed within 5 business days. However, during peak retail seasons, such as Holidays and Back-To-School, warranty claims may take an additional 4 to 5 business days. We thank you for your patience!

Some of our bags are machine washable while for others we recommend spot clean only. Our metallics, for example, should never be machine-washed. To be safe, we recommend checking the care tag located in the main compartment of your bag. Additionally, you can find care instructions for each style on the product pages of our website. If you find that you’re still having trouble, please send us an email at [email protected] and we’d be happy to guide you in the right direction!

We recommend spot cleaning for your bags with patches applied.

Sure! Most styles will be just fine after a gentle dry-clean. However, if you’re at all unsure and want to be safe, please reach out to us first at [email protected].

All orders are shipped from our fulfillment center in New Jersey. We offer Fedex Ground Economy, Fedex 2-Day and Fedex Standard Overnight shipping services. Orders placed Monday - Thursday, will ship within 24-48 hours of being placed. Orders placed on Friday will ship on the following Monday. Kindly note, our fulfillment center is closed on Saturday and Sunday. Delivery estimates based on the shipping address are displayed at checkout.

PLEASE NOTE, EMBROIDERY ORDERS CAN TAKE UP TO 1-3 BUSINESS DAYS BEFORE LEAVING THE WAREHOUSE.

We offer Fedex Ground Economy at a flat rate of $9.50. If you'd like to take advantage of our expedited shipping options, the rates for Fedex 2-Day and Fedex Standard Overnight will be calculated at checkout. The expedited shipping rates will vary depending on the shipping address used for the order.
Kindly note, Fedex Ground shipping to Hawaii costs $60, and shipping to Alaska costs $100.

We ship to all 50 states and worldwide with the help of our international shipping partner, GlobalShopex.

If you're having trouble receiving your order, please let us know as soon as possible by emailing us at[email protected].

If your order is marked as delivered but, you haven't received it, please contact us within 2 weeks of the delivery date. If you contact STATE after 2 or more weeks have passed, there's no guarantee we will be able to successfully work with FedEx and/or Corso to reship or reimburse you for your order.

Yes, we do. However, please note that shipments addressed to P.O. boxes are generally completed by the U.S. Postal Service and may be subject to a small delay depending on the schedule of the local post office.

Yes, you can add a gift message to your order during the checkout process. The gift note will be printed as an extension of the packing slip and included with the order.

You can now purchase 100% carbon offsetting and shipping protection — offered by Corso. We’re making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order.

Additionally, every single package is protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. We’ll do right by the planet together!

International shipping is currently available worldwide. Shipping rates for international orders will be calculated at checkout. 

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly. 

To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

Please note that duties and taxes assessed by customs vary by country and product.

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Kastel Denmark tracking page.

We want you to receive your order as fast as possible!

International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

At any time, if you have a shipping-related question you can reach out via your tracking page (‘Need Help’ button) or via email at [email protected].

Items must be returned within 30 days of the delivery date. Returned merchandise should be unused, uncompromised, and have the original vendor tags attached. A $5 return fee is applied to all returned orders and will be deducted from your refund.


Refunds will be credited to the original form of payment, including gift cards and vouchers. Kindly note, initial shipping fees are non-refundable. Once processed, refunds can take anywhere from 1-5 business days for your bank to fully process. Please note that personalized bags and final sale items are final sale and are not eligible to be returned.

To begin the returns process, please go to returns.statebags.com and enter your order number and shipping address zip code. Once you do this, you’ll be directed to the STATE Bags Return Center where you'll have the opportunity to process your return or exchange and leave any additional comments regarding your purchase.If you run into trouble, please contact us at [email protected].

Visit our State Bags Return Center (returns.statebags.com). To process an exchange for the same item, select the "Exchange for the same style" option. If you'd like to exchange for a different item, please select "Exchange for a new product" and choose the item you'd like to exchange for. 

If the price of an item that you purchased drops within 14 days of your order (and the item you ordered is still in stock) we can adjust the price for you. To receive a price adjustment, email us at [email protected] within 14 days of your order date and we will refund the difference to your original form of payment.

Please note that items 70% off and up are Final Sale and cannot be returned.

All across the United States to children and families living in communities of high need. We’ve now donated product in all 50 states through a variety of charitable efforts!

Our model of supporting children, families and communities in need… in the ways they need it most allows us to work with partners in a variety of ways and different initiatives. We support schools and organizations serving populations of high need, first listening to how we can support them - whether it be donated backpacks through our bag drop rallies, fueling their efforts with our funds and resources and/or using our #WhatDoWeTellTheKids platform to shed light on a socially unjust issue they are fighting to curb.

Anyone can simply donate material goods, but what truly sets STATE apart is our signature bag drop rallies. Carried out across the US serving hundreds of thousands of students, these high-energy, motivational events are where the real impact is made. STATE's team of PackMen/Women, DJ's and celebrities lead a program filled with dancing, inspiring messages encouraging kids to beat the odds often stacked up against them, and of course fully-packed, school-ready STATE backpacks.


We are constantly finding ways to support American kids, families and communities of need in a variety of ways. We carry out giving initiatives twelve months a year, fueling the work of schools, organizations and causes in which we so deeply believe.


As State's platform continues to grow, we view it as a responsibility and vehicle to shed light around social injustices happening every day here in the US. In 2016, we launched our #WhatDoWeTellTheKids initiatives, aiming to tackle the most challenging issues of our time by simply asking the question, "what do we tell the kids?"

Child development specialists, performers and role model figures that have successfully risen from similar communities as the ones we serve. They talk the talk and walk the walk, getting kids inspired, dancing, laughing and learning throughout the bag drop rallies. Their signatures are on every bag we donate - both figuratively and literally (kids ask for their autographs at the end of each bag drop event)!

After seeing kids carrying their possessions in ripped garbage bags at their non-profit summer camp, our Co-Founders, Scot and Jacq wanted to do more for local kids in challenging situations. While other companies were doing fantastic work for people overseas, they wanted to take the one-for-one model back to the US as they were witnesses to how high the need was right here in our own backyard.

Nationwide! We’ve donated tens of thousands of backpacks to kids in need all across the US...and aren’t stopping anytime soon!

STATE is a for profit company with nonprofit pedigree, so the more bags we sell means more we can give. The best way to be part of our #GiveBackPACK is to either buy a bag for you, your kids, or whoever which in turn will result in one donated backpack to an American child in need. Another way is to simply spread the word about STATE via your social media channels. Don’t forget to tag us @StateBags and #GiveBackPack!