1. Take photographs of the defect, the front of the product, the back of the product, and both sides of the interior tag found in the bottom of the bag.
2. Submit the photos and acceptable proof of purchase to [email protected] with the word “Warranty” in the subject line.
3. We will inspect your photos and confirm if the defect is covered by our warranty. Depending on the severity of the issue, we may provide you with a pre-paid label and ask that you send in your physical bag for assessment.
4. Once you’ve completed the warranty process, we will let you know if your claim has been approved. If approved, a replacement order will be processed. *Kindly note, if we no longer carry the bag or accessory, we will provide you with an alternative style as a replacement or a credit in the form of a digital gift card. This decision will be at our discretion.
All warranty claims are addressed as promptly as possible, with most claims completed within 5 business days. However, during peak retail seasons, such as Holidays and Back-To-School, warranty claims may take an additional 4 to 5 business days. We thank you for your patience!