Got questions? We've got answers.

We stand behind the quality of our bags and accessories with a 1-year warranty. This warranty is valid for one year, beginning on the date of purchase from State or one of our authorized retailers. Kindly note, if the product is purchased from an unauthorized or off-price retailer, this will automatically void the warranty.

*Kindly note, State does not cover shipping or duty charges associated with international warranty claims.

If you discover a material or manufacturing defect, we will replace or repair the item at our discretion.

Warranty claims must be accompanied by photos of the bag or item and an acceptable proof of purchase. Acceptable proof of purchase can be your STATE order number, an online order confirmation from STATE or another online retailer, physical store receipt, or banking statement showing the transaction amount and date.

Our warranty does not cover misuse, neglect, accidents, abrasion, color transfer from other materials/garments, solvents, cleaning liquids, or any modification to a State item. Please note that general wear and tear, including but not limited to the reasonable breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranty.

1. Take photographs of the defect, the front of the product, back of the product and both sides of the interior tag found in the bottom of the bag.

2. Submit the photos and acceptable proof of purchase to customerservice@statebags.com with the word “Warranty” in the subject line.

3. We will inspect your photos and confirm if the defect is covered by our warranty. Depending on the severity of the issue, we may provide you with a pre-paid label and ask that you send in your physical bag for assessment.

4. Once you’ve completed the warranty process, we will let you know if your claim has been approved. If approved, a replacement order will be processed. *Kindly note, if we no longer carry the bag or accessory, we will provide you with an alternative style as a replacement or a credit in the form of a digital gift card. This decision will be at our discretion.

All warranty claims are addressed as promptly as possible, with most claims completed within 5 business days. However, during peak retail seasons, such as Holidays and Back-To-School, warranty claims may take an additional 4 to 5 business days. We thank you for your patience!

Some of our bags are machine washable while for others we recommend spot clean only. Our metallics, for example, should never be machine-washed. To be safe, we recommend checking the care tag located in the main compartment of your bag. Additionally, you can find care instructions for each style on the product pages of our website. If you find that you’re still having trouble, please send us an email at customerservice@statebags.com and we’d be happy to guide you in the right direction!

We recommend spot cleaning for your bags with patches applied.

Sure! Most styles will be just fine after a gentle dry-clean. However, if you’re at all unsure and want to be safe, please reach out to us first at customerservice@statebags.com.

All orders are shipped from our fulfillment center in New Jersey. We offer Fedex Ground Economy, Fedex 2-Day and Fedex Standard Overnight shipping services. Orders placed Monday - Thursday, will ship within 24-48 hours of being placed. Orders placed on Friday will ship on the following Monday. Kindly note, our fulfillment center is closed on Saturday and Sunday. Delivery estimates based on the shipping address are displayed at checkout.

PLEASE NOTE, EMBROIDERY ORDERS CAN TAKE UP TO 1-3 BUSINESS DAYS BEFORE LEAVING THE WAREHOUSE.

We offer Fedex Ground Economy at a flat rate of $9.50. If you'd like to take advantage of our expedited shipping options, the rates for Fedex 2-Day and Fedex Standard Overnight will be calculated at checkout. The expedited shipping rates will vary depending on the shipping address used for the order.
Kindly note, Fedex Ground shipping to Hawaii costs $60, and shipping to Alaska costs $100.

We ship to all 50 states and worldwide with the help of our international shipping partner, GlobalShopex.

Yes, we do. However, please note that shipments addressed to P.O. boxes are generally completed by the U.S. Postal Service and may be subject to a small delay depending on the schedule of the local post office.

State Bags is pleased to ship worldwide through our partner, GlobalShopex. Simply add the items you wish to purchase to your shopping cart and choose the "International Checkout" option. The GlobalShopex checkout page will allow you to view the cost of shipping, duties, and taxes upfront.


You have the option to prepay for duties and taxes when you checkout or you can pay upon delivery. If you decide to prepay, there will be no additional funds collected upon delivery. GlobalShopex will process your payment and guarantee delivery.


Once your order is completed, questions about your order should be directed to GlobalShopex. They can be reached via email at customercare@globalshopex.com or phone at 786-391-4868.


STANDARD SHIPPING arrives at your address in between 10 to 15 business days. PRIORITY SHIPPING arrives at your address in between 5 to 10 business days.

Items must be returned within 30 days of the delivery date. Returned merchandise should be unused, uncompromised, and have the original vendor tags attached. A $5 return fee is applied to all returned orders and will be deducted from your refund.

Refunds will be credited to the original form of payment, including gift cards and vouchers. Kindly note, initial shipping fees are non-refundable. Once processed, refunds can take anywhere from 1-5 business days for your bank to fully process. Please note that personalized bags and final sale items are final sale and are not eligible to be returned.

To begin the returns process, please go to returns.statebags.com and enter your order number and shipping address zip code. Once you do this, you’ll be directed to the STATE Bags Return Center where you'll have the opportunity to process your return or exchange and leave any additional comments regarding your purchase.If you run into trouble, please contact us at customerservice@statebags.com.

Visit our State Bags Return Center (returns.statebags.com). To process an exchange for the same item, select the "Exchange for the same style" option. If you'd like to exchange for a different item, please select "Exchange for a new product" and choose the item you'd like to exchange for.

If the price of an item that you purchased drops within 14 days of your order (and the item you ordered is still in stock) we can adjust the price for you. To receive a price adjustment, email us at customerservice@statebags.com within 14 days of your order date and we will refund the difference to your original form of payment.

Please note that items 70% off and up are Final Sale and cannot be returned.

All across the United States to children and families living in communities of high need. We’ve now donated product in all 50 states through a variety of charitable efforts!

Our model of supporting children, families and communities in need… in the ways they need it most allows us to work with partners in a variety of ways and different initiatives. We support schools and organizations serving populations of high need, first listening to how we can support them - whether it be donated backpacks through our bag drop rallies, fueling their efforts with our funds and resources and/or using our #WhatDoWeTellTheKids platform to shed light on a socially unjust issue they are fighting to curb.

Anyone can simply donate material goods, but what truly sets STATE apart is our signature bag drop rallies. Carried out across the US serving hundreds of thousands of students, these high-energy, motivational events are where the real impact is made. STATE's team of PackMen/Women, DJ's and celebrities lead a program filled with dancing, inspiring messages encouraging kids to beat the odds often stacked up against them, and of course fully-packed, school-ready STATE backpacks.

We are constantly finding ways to support American kids, families and communities of need in a variety of ways. We carry out giving initiatives twelve months a year, fueling the work of schools, organizations and causes in which we so deeply believe.

As State's platform continues to grow, we view it as a responsibility and vehicle to shed light around social injustices happening every day here in the US. In 2016, we launched our #WhatDoWeTellTheKids initiatives, aiming to tackle the most challenging issues of our time by simply asking the question, "what do we tell the kids?"

Child development specialists, performers and role model figures that have successfully risen from similar communities as the ones we serve. They talk the talk and walk the walk, getting kids inspired, dancing, laughing and learning throughout the bag drop rallies. Their signatures are on every bag we donate - both figuratively and literally (kids ask for their autographs at the end of each bag drop event)!

After seeing kids carrying their possessions in ripped garbage bags at their non-profit summer camp, our Co-Founders, Scot and Jacq wanted to do more for local kids in challenging situations. While other companies were doing fantastic work for people overseas, they wanted to take the one-for-one model back to the US as they were witnesses to how high the need was right here in our own backyard.

Nationwide! We’ve donated tens of thousands of backpacks to kids in need all across the US… and aren’t stopping anytime soon!

State is a for profit company with non-profit pedigree, so the more bags we sell means more giving initiatives we can carry out. The best way to be part of our #GiveBackPACK is to either buy a bag for you, your kids, or whoever which in turn will fuel our efforts in supporting more and more local kids in need.

Another way is to simply spread the word about State via your social media channels. Don’t forget to tag us @statebags and #GiveBackPack!

For wholesale information please contact sales@statebags.com