We had such high hopes for this but unfortunately on the first day of school it came off. Same thing happened with the one I got for my daughter (purchased from a boutique since it wasn't available on State's site.) I reached out to customer service who was not in the least bit helpful. Truly disappointing considering the amazing quality of State's backpacks. We'll stick to buying those but it would be so nice if State offered a refund on the charms. They certainly weren't cheap, especially when you factor in the shipping cost!